ITA Airways Cancellation Policy – Refund, Reimbursement and Compensation

ITA Airways Cancellation Policy

Every airline follows particular terms and conditions regarding their cancellation policy as ITA Airways. While planning your journey with ITA Airways, you must be aware of the policies, and regulations of the airline. ITA Airways allows its travelers to cancel their tickets within 24 hours of the booking without paying any cancellation fee. But, when the flyer is abolishing their reservation beyond this time, they will be imposed the cancellation fee. To avoid any extra charges along with disturbing situations, take a look at the ITA Airways Cancellation Policy.             

  • ITA Airways permits passengers to cancel the ticket within 24 hours of the reservation and they will not have to pay a single amount for that. Also, they will receive a full refund by following this guideline.
  • When the flyer wants to cancel their ticket after the 24-hour deadline, they will have to pay extra charges to cancel the ticket.
  • For a refundable ticket, you can cancel it anytime and will not have to pay a single extra amount on it. Also, you will receive the amount back to the original source of payment.
  • If you have booked the non-refundable ticket, you will have to pay charges to cancel it.  
  • If you have booked your ticket through a third party, the airline may not consider your cancellation request. You will have to go to your agent to request a refund.   
  • The airline provides refunds and compensation to those flyers who are entitled to them. The refunds and compensation are subject to the policy.

ITA Airways 24-hour Cancellation Policy

When it comes to the journey, plans change due to many reasons. Many times passengers go ill, get stuck in important work, or feel the need to cancel their flight. ITA Airways completely understands the situation and allows its passengers to cancel their flight bookings within 24 hours of the booking. You can reschedule your trip according to your suitable time via ITA Airways Manage Booking option. The airline will not impose any cancellation fees if you cancel your flight within 24 hours of the booking time. This policy applies to all types of fares, including premium economy, basic economy as well as standard economy.

Cancellation Policy for Refundable and Non-Refundable Tickets

As we have mentioned cancellation policy varies on the fare type too. ITA Airways offers both refundable and non-refundable tickets. So, the cancellation policy of ITA Airways is also different for refundable fares and non-refundable fares. 

Refundable tickets 

For these tickets passengers are entitled to get a full refund if they want to cancel their tickets. They can cancel the booking anytime and will receive the whole amount back. However, the price of the refundable ticket is usually higher than a non-refundable ticket.

Non-refundable tickets 

Non-refundable tickets are generally cheaper than refundable tickets and it is quite hard to modify. You can cancel your non-refundable tickets, but ITA Airways does not provide refunds on these tickets. Along with that, you will have to pay extra cancellation charges on these tickets. Also, if you want to modify the ticket and reschedule it, you will have to pay a fee for it according to the ITA Airways policy.    

How to Cancel Tickets on ITA Airways?  

Passengers can save money and avoid the cancellation charges applied according to the ITA Airways policy when they abolish their ticket within 24 hours of the booking. Airlines do not charge penalties and offer free cancellation under this quality period. If you are confused about the process of how to cancel the reservation on ITA Airways, here is the solution. You can cancel your reservation through both online and offline.  

Follow the Steps to Cancel the Reservation Online 

If you want to cancel your flight online, ITA Airlines offers it. It provides an online platform where you can cancel your ticket. Read out these steps and you will be able to complete the cancellation of tickets on ITA Airways online.

ITA Airways Manage My Booking
ITA Airways Manage My Booking
  • First of all, visit the ITA Airways official website which is
  •  Now, click on the “Book and Manage” button.
  • Fill out the details of your reservation like the booking reference number and your last name. 
  • Once you reach your booking details then choose the flight you want to cancel.
  • After that, click on the confirm button to revoke your booking.
  • Pay a cancellation fee which will vary on the type of ticket you have chosen.
  • Click on the confirm and when you complete the process, you will receive a confirmation email or message.

Steps to Cancel the Reservation Offline 

In the offline method, you can cancel your reservation through these methods.

  • By calling the ITA Airways customer service. 
  • By visiting the office.
  • Writing an email.

Follow the offline ticket cancellation process on ITA Airways by calling the customer service center. 

ITA Airways Contact and Assistance
ITA Airways Contact and Assistance
  • Go to the official website and pick the phone number according to your region. 
  • Dial the phone number and an agent will respond. 
  • Share the booking reference number and your last name with the agent to fetch the trip details. 
  • They will verify your booking details.
  • After that, request the elimination of your ticket.
  • They will inform you about the cancellation fee that applies to your ticket.
  • Pay the fees. If you have a refundable ticket, you will not have to pay any fee. 
  • When you have completed the payment process, the airline will confirm your reservation abolition by sending you a confirmation email or through a message.
  • Do not avoid or lose this mail, this will help you further reference.

Another method of canceling the ticket is visiting the ITA ticketing office. Go to the office and tell them about your canceled plan. They will guide you through the process, if the fee is required, you will have to pay that. Make sure you go there with all your required documents. Provide your booking details and reference number. The cancellation fee varies on the type of ticket you have purchased.

How Much is the Cancellation Fee on ITA Airways?

ITA Airways allows its passengers to cancel their flight tickets but it imposes some fees under its cancellation policy. You will have to pay the cancellation charges according to the fare type. The ITA Airways cancellation fees depend on the following reasons and may change according to them.

  • The price of the ticket
  • Cabin type  
  • Destination of the flight 
  • Cancellation timing 
  • Also, the carriage condition  

These are the factors on which ITA Airways cancellation fees rely. So make sure you check the fee that applies to your condition before canceling your flight. Here are the fees mentioned below according to the cabin classes that you must be aware of when you have to revoke your ticket.       

Cabins Cancellation Fee
First class Between $500-1000
Business Between $300-750
Premium Economy Between $200-500
Economy Between $200-500
ITA Airways Cancellation Fee

Does ITA Airways Provide Refunds to the Flyers?

Ita Airways follows a refund policy for its flyers so that they do not face any trouble and loss. The airline tries its best to provide a full refund as soon as possible. But they follow some guidelines and rules according to which passengers can ask for a refund. So take a while and read about the ITA Airways refund policy on the cancellation of the ticket before you demand it. 

  • ITA Airways completely refunds the security taxes.
  • If the flyer has an unused ticket they can utilize it only with the permission of ITA.
  • The Passenger should keep in mind the deadline for the cancellation. If they cancel their flight within 24 hours of the booking of the ticket they will receive the full refund without imposing any penalty. 
  • If passengers apply for the cancellation after the risk-free period is over, then they will have to pay the additional charges for the cancellation and no refund will be provided to them.
  • However, if flyers have booked the refundable ticket, which is more expensive than the non-refundable ticket, they will receive the whole amount back. No matter when you are canceling the ticket. 
  • Passengers will receive the refund as soon as possible but it is dependent on how the flyer paid the amount of the ticket.   
  • The passenger must not have used any portion of the ticket. If you have used any part of your ticket, you may not be eligible for a refund.
  • Although ITA Airways allows for the cancellation of the reservation and provides a refund, yet you should have a valid reason for it such as a medical emergency, bereavement, or military order. 

How Many Days Does ITA Airways Take to Pay the Refund?

ITA Airways tries to provide refunds to its travelers as soon as possible but, it depends on the payment methods flyers had used.

  • If you have completed the payment through a credit card, ITA Airways will pay you back within 7-14 business days. You will receive the payment on the same card from which you purchased that ticket.
  • If the reservation is completed via cash or check, you will receive the refund within 20 days, and the amount you will receive in the form of a check. You will not get the refund in the account or in the cash form.
  • Apart from this, if you have made the direct bank transfer for your booking, you will receive the refund back to your same account in under 20 business days. 

How to Request For the Refund on ITA Airways?  

You can request a refund by getting in touch with the airline’s customer support center or by calling the USA customer center at 877-793-1717 which is open 24/7. Additionally, you can also apply for the money back online.

Follow the step-by-step process to avoid any mistake while asking for your money. 

  • Visit the ITA Airways official website.
  • Then, check out the “Refund Request” page on the website.
  • You will see the refund request form there. Enter detailed information about the reservation such as your name, and your booking reference number. 
  • You will also have to mention the valid reason for the cancellation of the ticket. 
  • Attach the necessary documents with the form related to the reason you have provided like applicable death certificates or doctor’s notes.
  • Complete the form and ITA will send you the confirmation email.
  • If you are entitled to a refund, the airline will pay you back according to the payment method you have used. You will receive it in the form of a check or will be credited to your bank account.

If this method does not work, you can directly call the customer care division and submit a request for refund. Apart from this, you can write an email to ITA Airways for a refund. While calling the airline, make sure that all the necessary documents are in your hand to avoid any last-minute hustle.    

Does ITA Airways Provide Canceled Flight Compensation?

The airlines can cancel the flight under a few circumstances. It could be:

  • Sometimes, due to bad weather, airlines have to cancel the flight. 
  • Also, due to the government mandate or strike.
  • If the airline faces any technical issue, they can refuse to fly.
  • Besides this, if the passenger is not on time, ITA Airway can cancel the reservation.  

When your ticket is canceled because of unforeseen situations then you are entitled to get the compensation. ITA Airways tries to provide compensation if the passenger faces the smallest inconvenience. 

Here are the conditions in which the traveler can request compensation.

  • If a passenger faces a flight delay situation of more than 3 hours, ITA Airways takes responsibility and provides compensation to the traveler.
  • If ITA Airways cancels the flight within 14 days from the scheduled date, it completely disturbs the flyer’s plan, so the airline pays compensation in this condition.
  • If the cancellation is from the airline side, you will be offered an alternate flight with the carrier as soon as possible.
  • If your flight is canceled, the airline will pay for around two calls.
  • Besides this, you may get a coupon for the meal as a reimbursement.
  • Also, if you have an unused flight, you may also receive an electronic ticket that you must use at the time of check-in. You can also check in online with new bookings.
  • If your flight is canceled from the ITA Airways side and you are stuck in other countries for the night, the carrier will pay the accomodation expenses as a reimbursement.   
  • Also, they offer transportation from the hotel to the airport.  
  • However, if the delay or cancellation is caused by “extraordinary circumstances” beyond the airline’s control, such as air traffic controllers’ strikes, adverse weather conditions, airport closures, mobility restrictions, or flight suspension ordered by the competent authorities, you will not be entitled to compensation.
  • To make a claim or submit a request for reimbursement, do not forget to retain the bills or receipts with you.

Steps to Apply for Compensation

If your flight is delayed for more than 3 hours and canceled around 14 days prior to the flight departure by the ITA airline, you will be entitled get the compensation. It is the right of every passenger. This comes under Regulation EC261/04 according to the European Union court. 

If you are not sure about the process of how to request compensation, let’s discuss it.  

  • You can send a request for reimbursement, by sending an email to Ita Airways will contact you back and confirm, if you deserve the compensation or refund or not. 
  • Make sure, you contact the airline directly for a refund or compensation request because if you expect from those companies who deal with reimbursement, you might have to pay the extra charges to them.
  • You can also request compensation or a refund by filling out a contact form..   

FAQs (Frequently Asked Questions)

Can you cancel an ITA Airways flight?

According to ITA Airways cancellation policy, passengers can cancel the flight without imposing any penalty, and receive a full refund, if they cancel their reservation within 24 hours of the booking. The reservation should be made one week or prior to the flight departure.   

Can I cancel my flight and get a refund?

You can cancel your flight, and get the refund as soon you will take the step. Complete the cancellation within 24 hours to get the full amount back. Besides this, if you book the refundable ticket, still you will be entitled to get the money back. No matter when you have canceled it. If you have booked the ticket using a credit card, you will get the refund within 14 business days. 

Can I cancel my airline ticket without penalty?

If you cancel the flight within 24 hours from the booking then you will not be imposed the penalty. But if you have canceled it after this period, you will have to pay the cancellation fee.

How do I get a refund from ITA Airways?

You can request a refund on ITA Airways by calling the airline customer service center. If you are from the USA, dial 877-793-1717 (monday to Friday, 24 hours). Besides this, you can also write an email or file the request on the ITA Airways official website. 

How much is the penalty for canceling a flight?

ITA Airways imposes some penalty on its flyers if they cancel the flight after the grace period is over. The fees depend on the fare you have booked. 

Cancelation fee:

  • First class – Between $500-1000
  • Business – Between $300-750
  • Premium Economy- Between $200-500
  • Economy – Between $200-500

How do I contact ITA Airways from Canada?

You can call the ITA Airways Canada customer care number for any help including reservation cancellation. The phone number to contact the agent in Canada is 866-725-7077.  

Can I cancel an ITA Airways ticket purchased through a third-party booking site?

If the passenger has purchased the ticket through a third party, and now wants to cancel the ticket due to valid reasons, they should go to that party to request the cancellation. ITA Airways accepts cancellations from where the booking has been done under its policy.

How long does it take to receive the refund for a canceled ITA Airways ticket?

When you request for a refund on ITA Airways, it completely depends on your payment method. If you have completed the payment through a credit card, then it may take 14 business days but, if you have made the reservation in cash, check or through direct bank transfer, it may take 20 days to pay back the amount.

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