Last updated on December 22nd, 2022 at 08:49 pm
Air China is a reliable carrier that offers incredible hospitality and flexibility to make changes in flight booking for its passengers. However, some conditions or steps need to be followed to make any enhancements to your flight. You can easily manage your booking with an Air China Manage Booking Helpdesk expert. Here, you will get a range of services that will help you in every step of your flight experience.
Manage Your Air China Flights Through the Official Website
Please remember that you can modify your bookings only if you make the reservation through the website directly. You can make changes as a guest or as a Phoenix Miles member.
- To manage your booking, all you have to do is visit the website, www.airchina.com.
- If you are a Phoenix Miles member, you must log in with your username and password.
- Once on the site, locate ‘Manage Bookings’. It is a top heading on the homepage itself. Click on it.
- You have to enter your ticket number and call the airline’s confirmation number. You can find it in your email. Next, enter your family name, and your last name.
- Double-check the information entered and then clicked Retrieve. You will find all your current and previous bookings on the screen. Select the latest one and start making modifications.
- You can also contact customer support for assistance if you face any issues.
Things Passengers Should Know About Air China Manage Booking Before Flying
Air China allows its passenger to make changes in their flight, but there are a few conditions to proceed with flight modification which includes:
Flight modification is available for tickets issued from online platforms.
- Passengers can change the flight date or time only.
- Flight modification will apply to all passengers on the same booking.
- Flight change or modification option is not available for certain passengers or cases.
Get Cancellation and Refund Assistance
Air China is flexible with its approach and allows its passengers to cancel their flights if the fare rule allows. Air China Manage Booking Helpdesk can help you cancel your flight or get your refund. However, the total amount of the refund entirely depends on a few situations:
Tickets type– There are two types of tickets Air China offers- refundable and non-refundable. A refundable ticket holder is eligible for a full refund and vice versa. In some conditions, passengers get half or one-fourth of the original flight price; it depends on the passenger’s fare option.
Things to Keep in Mind About the Cancellation and Refund Policy
Please note that the 24-hour Air China Cancellation and Refund Policy is subject to bookings done in the United States.
- The policy tends to modify itself depending on the destination. Therefore, confirm your booking with the airline before making a refund request.
- You can make cancellation through the website, www.airchina.com, or their app. But that’s not all, you have other options as well. For instance, you can visit the stand-by counter at the airport or the local sales office to ask for cancellation.
- If you are a phoenix Miles member, you can cancel your flight by calling the special hotline number reserved only for members.
- You can even visit the Air China ticketing office and ask for diligent assistance.
- You cannot submit a refund request for an expired ticket. Learn more about it on the website, www.airchina.com.
24-hour Cancellation Policy – Free Cancellation, Full Refunds & No Additional Fee
According to this policy, passengers can demand a full refund if the request of a cancellation request is placed within 24 hours of booking the tickets. However, please remember that you will receive your refund for your eligible ticket once the cancellation process is completed.
Elite status– The elite status or the membership of the airline’s premium club also affects the passengers for the refund amount.
Travel Insurance– In some conditions, the travel insurance holder is safe from the cancellation policy and applies for a full refund.
In certain emergencies, Air China can change your cancellation. To learn more about it, head over to the official website.
Some Other Popular Air China Manage Booking Services
Book Your Seat in Advance
Like any other main carrier, Air China assigns random seats at the time of check-in. Therefore, it’s better to pre-book a seat if you fly on a long-duration flight. You can pre-book a seat easily through the Air China website, www.airchina.com, or through the mobile app. or you can directly visit Air China Manage Booking Helpdesk at the airport to buy a preferred seat service in no time.
Add the Extra Baggage or Buy Add-Ons to Your Tickets
As per the Air China baggage allowance policy, the basic fare includes one personal item, one carry-on, and two checked baggage for no additional cost. If you want to take extra bags with you, you can pre-purchase them online or at the airport.
Pre-Book Your Meals or Request Special Meals
The comfort of passengers is the top priority for Air China. Therefore, they offer special meal service on their flights. These meals can be purchased easily through the official website. Locate ‘Manage Booking’ and add or subtract your meals. Please make sure to submit the changes at least 24 hours before the flight’s departure.
Edit Your Personal Details via Air China Manage Booking
According to Air Security rules, the name of the reservation must be the same as the name on the passport. Either passenger uses the official site to change details or contact Air China Manage Booking helpdesk to make modifications directly. If you are using an official source, the following Air China Name Change policy points should be followed to change personal details, and it can be applied to ONLY one condition as follows,
- First name editing less than 4 letters (including 4)
- Title editing less than 4 letters (including 4)
- Last name editing less than 2 letters (include 2)
- Upside down between first name and last name, all the spelling and title must be identical.
Flight Change – Make the Necessary Changes To Your Flight
There are a few ways to change your Air China flight. You can change your booked ticket in any method, whether you choose an online or offline approach. Each strategy, though, has its own set of benefits and drawbacks. You save time and effort by using the online technique. Paying a minor charge is one of the simplest methods to change your booked ticket. If a traveler books a flight outside of the allowed centers, Air China’s flight change policy specifies that the passenger must pay the entire ticket cost as a change charge. According to Air China’s rules, passengers who request a change through an offline method must pay a service cost and the change fee.
Make Correction to Your Name on Your Tickets– Name Change Policy
The passenger’s name must match similar to the name listed on the passport. When purchasing tickets online, many travelers misspell or input their names improperly. On the other hand, passengers should not be concerned because Air China allow you to fix a letter in your name as many times as possible. Read the Air China name change policy for additional information on how to correct and alter your name.
Quick Name Change Guide : How To Change Name Air China On Ticket?
Have Your Plans Changed? Make Changes to Your Date Easily
Air China permits you to cancel your flight and receive a refund immediately. You may ask for a flight cancellation online, but first, you must learn about certain crucial aspects of air China flight cancellation. First, you can cancel online if you know you are qualified for an air China flight cancellation under the rules. Then you must take the necessary measures to cancel your air China airline ticket.
Know if Your Eligible for Refunds or Not
A full refund will be issued if a refund request is made within 48 hours of the ticket purchase and the ticket is fully unused and bought one week or more before the flight departure. Air China’s refund policy states that if a passenger requests a flight cancellation within 24 hours of purchase, their ticket will be fully refunded. However, if the traveler cancels their ticket within 24 hours of booking, they will be charged a cancellation fee. After subtracting the costs, the remainder of the unused part will be issued as e-vouchers for a future booking.
Reschedule Your Flights to Best Suitable Dates
Online rescheduling is only available for tickets purchased via Air China’s official website. Please keep in mind that online tickets with the following criteria will not be valid: Upgrade with miles tickets or Award tickets, a Multicity itinerary, booked with an add-on chargeable service such as Pre-paid Baggage, and so on. Failure to complete Credit Card Verification, Booking record is updated by customer care or Branch Office. This function is for change of flight date and time only. Please contact the Customer Center or a branch office if you need to adjust your route.
Important Note –
Please keep in mind that reissue/rebooking will affect all passengers in the same booking. Depending on the fare regulation, the cost will be immediately adjusted when you alter your flight. The fare difference, as well as service fees, would be collected. If you ordered special services like meals, seats, wheelchairs, and so on your initial flight, please re-select them once you finish flight modification.
Air China Puts Passengers Under “No Show”
Passengers who do not cancel their bookings, do not show up for their flights, or do not board their flights after completing the check-in process will be charged a no-show fee.
All other travelers, except for group tickets, will be able to pay online. Please contact your travel agent for group tickets. Please contact Air China offices for any changes to your booking/ticketing required under the pricing regulations.
Baggage Policy – Know Additional Baggage Allowance on Carry-ons & Checked Baggage
Air China’s luggage policy makes flying more convenient for passengers. Excess luggage is charged per kilogram on Air China’s scheduled domestic flights. The distance between the place of origin and the destination point determines the pricing. According to Air China’s Economic baggage allowance, the additional fee is 1.5 percent. Visit the official website of Air China to learn about the costs of carrying extra luggage in the United States.
Carrying a Pet? Check What is Allowed or What is Not?
Travelers with dogs must call our flight booking department at least 12 hrs prior to departure to confirm transportation arrangements. Passengers should also print 2 copies of the Passenger’s Declaration for Live Animals Baggage, one to provide at the check-in desk while checking in the pet and the other to attach to the pet container. The service of transporting pets as luggage is only offered for domestic cats and dogs. Pets should be transported in proper containers and checked baggage in the cargo container.
In a Need of a Wheelchair Service? Request Special Service Through Air China Official Website
The facility is only available for bookings that include the complete route on CI/AE-operated foreign flights; codeshare flights are not included. Modification is not possible on checked-in flights or when the change window on your flight has closed.
If you require airport wheelchair assistance, please make your request at least two hours before flight departure; if you are traveling with your wheelchair, please request personal wheelchair transportation at least 48 hours before flight departure. In addition, we highly encourage you to prepare the battery’s specification manufacturer’s instructions for security screening at the airport if you are traveling with a battery-powered wheelchair.
What if I fail to purchase the ticket within the specified time frame mentioned by Air China?
If you fail to purchase the ticket within the time window specified by Air China, your booking will be canceled.
I have a “stu” logo after my name on the flight ticket. What does it mean?
The “stu” logo after your name on your flight ticket means that you are flying on an Overseas student ticket.
Can I make a reservation on airchina.com but make the payment when I reach the airport?
No, you are not allowed to do that. In order to confirm your reservation, you have to make the payments within 20 minutes of selecting your ticket.
What is the 24-hour cancellation policy of Air China?
According to this policy, passengers can demand a full refund if the request of cancellation requests are placed within 24 hours after booking the tickets. However, please remember that you will receive your refund for your eligible ticket once the cancellation process is completed.
Does Air China Manage Booking work on the app as well?
Yes, the app is built to offer you multiple services, including modifying your travel itinerary, purchasing your seats, and more.
How do I change my flight on Air China?
Please contact Air China as soon as possible if you wish to amend the flight route, date of departure, or class of service. Changes will be made depending on the kind of ticket purchased and the availability of seats.
How do I request for refund of my Air China Cancelled tickets?
Please use the online refund option to request a refund for tickets purchased via the Air China website, call center, downtown ticketing office, or airport ticketing counter.
Can you select seats on Air China?
For high-end customers, Air China has devised several special services. You can reserve a seat and pay an additional luggage allowance in advance. You can use our services whenever and wherever you like.
Do Air China allow pets?
With Air China, two animals are allowed. Therefore, you may book Fido’s space on board when you make your reservation at one of their official ticketing locations or by dialing the Customer Service number at (800) 882-8122.